Sign in

You can sign in to DocuX via OTP, a password, or with Single Sign-On (SSO) using Google or Microsoft.

• If you had signed up with a Gmail account, you can later sign in using Google SSO, OTP, or Password.
• If you had signed up with a Microsoft account, you can later sign in using Microsoft SSO, OTP, or Password.
• For any other email service, please sign in with OTP or Password.

To sign in:

• Click on Sign in in the top-right corner of the DocuX website or click on this link: https://app.docux.ai/signin
• You will be redirected to the signin page below.

Sign in with OTP

• Click on OTP. It will be highlighted in blue when selected.
• Enter your email address.
• Click on Get one time passcode.
• You will receive a six-digit passcode in your email. The passcode is valid for 10 minutes.
• Enter the passcode in the OTP field.
• Click on Sign me in.

Sign in with Password

• Click on Password. It will be highlighted in blue when selected.
• Enter your email address and password.
• Click on Sign me in.

Sign in with Google

• Click on the sign in with Google button below the sign in form.
• Google may ask you for the login credentials of the Gmail account you wish to sign in with.
• Once authenticated, you’re in.

Sign in with Microsoft

• Click on the sign in with Microsoft button below the sign in form.
• Microsoft may ask you for the login credentials of the Microsoft account you wish to sign in with.
• Once authenticated, you’re in.

Forgot password

To reset your password:

• Click on Forgot password? below the Password field or click on this link: https://app.docux.ai/forgotpassword.
• Enter the email you signed up with on the Forgot Password? screen.
• Click on Send password reset link in email.
• Check your email inbox for the password reset email from DocuX. If you can’t find it, please check your Spam and Promotions folders.
• Click on the Reset Password button in the email.
• Add and confirm the new password on the Reset Password page that opens up.
• Click on Reset and take me to the Workspace.

Questions

I no longer have access to the Google account I signed up with

Your DocuX account is irrevocably linked to your email id. If you have lost access to the Google account you signed up with, you cannot sign in to your DocuX account.

However, if you had signed up with a password, you will still be able to log in to DocuX using your email and password. We recommend transferring the ownership of your documents to another account immediately because, without your email account, you will not be able to restore access if you forgot your password in the future.

I no longer have access to the Microsoft account I signed up with

Your DocuX account is irrevocably linked to your email id. If you have lost access to the Microsoft account you signed up with, you cannot sign in to your DocuX account.

However, if you had signed up with a password, you will still be able to log in to DocuX using your email and password. We recommend transferring the ownership of your documents to another account immediately because, without your email account, you will not be able to restore access if you forgot your password in the future.

I want to change my password

You can change your password from your profile settings. Learn how.

If you are logged out and have forgotten your password, please reset it: I forgot my password.

Why am I being asked to change my password so frequently?

Your company’s admin sets how often team members need to change their password on DocuX. This is usually a company-wide security measure to prevent unauthorized access. Please contact your admin for more details.

I was locked out of my account

If you were locked out of your account due to multiple failed login attempts, please wait for a while. You will typically regain access in 5 minutes to 24 hours, depending on the lockout duration set by your company’s admin. If you did not make the login attempts that caused the lockout, please change your password and contact your admin—your account might have been compromised.

Why do I keep getting logged out of my account?

Your company’s admin sets the duration after which inactive users are logged out of their DocuX account. For example, they may set it to log you out if you’ve been inactive for an hour. This is a company-wide security measure to prevent unauthorized access.

Why can't I sign in?

If you are unable to sign in, it could be due to one of several reasons:

• The credentials are incorrect. Please ensure that you are using the correct email address and password to sign in.
• Your IP is not allowed by the admin. The admin can restrict the IP addresses that are allowed to access the company’s DocuX account as a security measure. Please contact your admin, if this is the case.
• Your account has been deleted. If your account was deleted by your company admin (for team members), you won’t be able to sign in.
• You were locked out of your account: This happens after you’ve made multiple failed login attempts with the wrong password. You may be locked for 5 mins to 24 hours depending on the lockout period defined by your company’s admin. In the meantime, you could try signing in with OTP or directly with Google or Microsoft.
• Internet connectivity issues. Please ensure your computer has a stable connection to the internet.